Unfortunately the queue is a fact of life for every single one of us in the world where we live. Population has been on the rise for some time and as a result of the economic downturn many businesses have had to reduce costs and reduce employee numbers. This trend doesn?t look like it?s going to be reversed at any time soon with spiralling populations and shrivelling budgets. For this reason it is important that businesses know how to manage queues and adopt these approaches to ensure the safety of both customers and employees will not be compromised.
When a queue isn?t managed effectively they?ve got the potential to pose a risk to both safety and security. An orderly queue should be kept within strict limits to ensure free circulation in the area around them and to ensure that safety features for example emergency exits are not blocked. If a queue is not maintained within a designated space it?s got the potential to impair other business operations . This can be particularly important when a organization experiences high volumes of customers through their doors.
Likewise, queues have the potential to pose a substantial security threat if they are allowed to go unchecked. As queues are used at a wide selection of venues such as commercial premises, large events including concerts and sporting events as well as public infrastructure locations, queue security is of variable importance. Queue control can be utilized effectively to make sure that only those who?ve paid or have a ticket proceed beyond a specific point. Conversely, queue control may be used to ensure security checks have been performed prior to being permitted to proceed. A clearly identified and well managed queue can make it easier for security to distinguish between those genuinely waiting to gain access and an individual trying to access unauthorised.
Queue control can effectively ensure that queues are both orderly and contained therefore pose little threat to the safety of people in them. Disorderly queues can lead to major public dangers including trampling and stampeding if not properly controlled. Inevitably when unauthorised personnel access an event or premises, without being subject to the necessary security checks, it comes with an increased security risk. Such breaches can cause serious risks to both employees and members of the public and really should be prevented by using all means available.
There are a number of ways a business can approach the subject of queue control. Methods can include using barriers or cordons to contain and suitably order a queue or digital display units to provide queuing information. Moreover, queue control can be further enhanced through use of additional measures and personnel to ensure the very highest levels of safety and security for all concerned. Such measures may make the difference between an orderly, civilised queue and potential disaster.
About the Author
This article was written by R. Deans on behalf of Tensator, experts in queue control and crowd management. For more information on queue control please visit tensator.com.
Source: http://www.ablekain.com/archives/368
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